FAQ

FAQ

Frequently Asked Questions (FAQ)

Welcome to Virayo’s help center — here you’ll find answers to the most common questions our customers ask.
If you can’t find what you’re looking for, please reach out to our customer support team.
Relevant policies are linked under each section for your convenience.

Ordering

How do I place an order?
To place an order, simply browse our products, add your chosen items to the cart, and proceed to checkout.
Enter your details (name, email, and address), select your payment method, and confirm your order.
Payments are securely processed via Visa, Mastercard, American Express, Apple Pay, Google Pay, or Shop Pay.

Can I change or cancel my order?
Orders can be modified or canceled within 24 hours if they haven’t yet shipped.
After that, please refer to our Refund Policy.
For assistance, contact us at contact@virayo.co.uk.

Delivery

Where do you deliver, and which carrier do you use?
We deliver throughout the United States and to selected international destinations using our trusted logistics partners to ensure fast and reliable shipping.

What is your order cut-off time?
Orders placed before 4:00 PM (local time) on weekdays (Monday–Friday) are processed the same day.
Orders after this time are handled the next business day.

How long does delivery take?
Orders are typically delivered within 6–9 business days, including handling and shipping time.

How can I track my order?
Once your order ships, you’ll receive a tracking email with your shipment details.
You can also use our Order Tracking page for real-time updates.

Payment

What payment methods do you accept?
We accept secure payments through Shopify Payments, including:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diners Club

  • JCB

  • Apple Pay

  • Google Pay

  • Shop Pay

Is my payment information secure?
Yes. All transactions are encrypted using SSL technology and processed through Shopify’s PCI DSS–compliant gateway.
For details, see our Payment Policy.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy starting from the day your order is delivered.
Items must be unused, in their original packaging, and in resalable condition.
For defective or incorrect items, Virayo covers return shipping costs.
For full details, see our Refund Policy.

How do I initiate a return?
Email us at contact@virayo.co.uk with your order number and reason for return.
Once approved, you’ll receive the return address and shipping instructions.

How long does it take to receive a refund?
Refunds are issued within 7 business days after we receive and inspect your return.
Processing times may vary depending on your bank.

What if I receive a faulty or incorrect item?
Please contact us within 7 days of delivery at contact@virayo.co.uk with clear photos of the issue.
We’ll arrange a replacement or refund immediately.

Contacting Virayo

How do I contact customer support?
📧 Email: contact@virayo.co.uk
📞 Phone: +1 931-761-2556
🏢 Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
🕒 Hours: Monday to Sunday — 9:00 AM to 6:00 PM (local time)

We aim to reply to all inquiries within 24 hours.

Can I share feedback or suggestions?
Absolutely! Your feedback helps us improve.
Send us your thoughts at contact@virayo.co.uk — we’d love to hear from you.

Thank you for choosing Virayo.
Your satisfaction is our top priority, and we’re here to make every step of your shopping experience smooth and reliable.