Refund Policy

Refund Policy

Virayo Return & Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the official Virayo website:
👉 https://virayo.co.uk

Our goal is to ensure that every customer is completely satisfied with their purchase.
If for any reason you are not happy with your order, you may return it under the conditions described below.

Contact Information

For any questions or assistance regarding returns or refunds, please contact our support team:

Email: contact@virayo.co.uk
Phone: +1 931-761-2556
Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Contact Form: https://virayo.co.uk/pages/contact

Return Window

Customers in the United States have the right to return their purchase within 30 days of the delivery date.
To qualify, items must be:

  • Unused and undamaged

  • In their original packaging

  • With all accessories and documentation included

Return Instructions

1. Return Notification:
Email contact@virayo.co.uk with your order number and reason for return.

2. Return Authorization:
Our support team will review your request and provide detailed instructions, including the return address and a prepaid return label (if applicable).

3. Packaging:
Repack the product securely in its original packaging with all tags, manuals, and accessories.

4. Shipping:
Ship your return using the carrier instructions provided by our team.

Return Costs

For Defective or Incorrect Products:
✅ No cost to the customer.
If your item is defective, damaged, or incorrect, Virayo covers all return shipping fees.

For Customer Remorse (Change of Mind):
❌ Return shipping costs are the customer’s responsibility.
This applies to cases such as ordering the wrong item, size, or simply no longer wanting the product.

Specific Return and Refund Conditions

Change of Mind:
Products may be returned within 30 days if they are unused, undamaged, and in original packaging.

Defective Goods:
Contact our support team immediately. We’ll cover return costs and offer a replacement or full refund.

Damaged Goods:
If your order arrives damaged, email us within 48 hours of delivery with photos. We’ll review and send a replacement or issue a refund.

Incorrect Product Received:
If you receive the wrong product, contact us right away. We’ll arrange the correct item’s shipment at no additional cost.

Product Never Arrived:
If your order doesn’t arrive within the estimated timeframe, contact our team. We’ll investigate with the courier and either send a replacement or issue a full refund.

Order Cancellation:
Orders can be canceled before shipping. Once shipped, you can initiate a return after receipt.

Policy for Damaged or Defective Goods

If your order arrives defective or damaged, contact contact@virayo.co.uk within 48 hours of delivery.
Include clear photos of the issue. After verification, we’ll send a replacement or issue a full refund.

Policy for Non-Damaged Goods

If you change your mind, you may return any unused and undamaged item within 30 days of delivery.
Items must be in their original packaging and condition.

Timelines

  • Return Notification: Within 30 days of delivery

  • Return Shipment: Within 14 days after approval

  • Refund Processing: Within 7 business days after the item is received and inspected

  • Refund Method: Original payment method

  • Confirmation: You’ll receive a confirmation email once your refund is processed

Exceptions to the Return Policy

For hygiene and safety reasons, the following items cannot be returned:

  • Custom or personalized products

  • Opened or used hygiene items (e.g., underwear, socks, skincare tools)

Return Address

All returns should be shipped to:

Virayo Returns Department
30 N Gould St STE R, Sheridan, WY 82801, United States

Shipping Method and Costs

Carrier Services: We use trusted U.S. carriers such as USPS, UPS, or FedEx for both delivery and returns.
Restocking Fees: None — Virayo does not charge restocking fees.

Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws in your country or state.

Need Help?

If you have any questions or need further assistance, please contact us:
📧 contact@virayo.co.uk
📞 +1 931-761-2556
🕒 Monday to Sunday: 9:00 AM – 6:00 PM (local time)