Privacy Policy

Privacy Policy

Updated on 2025-08-11

Virayo (“we”, “our”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

By accessing or using our website — https://virayo.co.uk — you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms of Service.

Definitions and Key Terms

  • Company: Refers to Khmaissi Solutions LLC (operating as Virayo), responsible for your information under this Privacy Policy.

  • Cookie: A small data file stored on your browser to remember preferences and enhance user experience.

  • Country: Refers to the United States, where Virayo is based.

  • Customer: Refers to any person or organization using Virayo’s services.

  • Device: Any internet-connected device, such as a phone, tablet, or computer.

  • IP Address: A unique number assigned to your device when you connect to the internet.

  • Personal Data: Any information that identifies or can identify an individual.

  • Service: Refers to the products and services provided through Virayo’s website.

  • Website: Refers to https://virayo.co.uk.

  • You: The individual accessing or using our website.

What Information We Collect

We collect personal information when you interact with our website, including when you:

  • Place an order

  • Register an account

  • Subscribe to our newsletter

  • Respond to a survey

  • Fill out a contact or return form

The information collected may include:

  • Name and contact information (email, phone number, address)

  • Payment and billing details

  • Order and transaction history

  • Feedback, reviews, or survey responses

How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders

  • To provide customer service and support

  • To improve our website and product offerings

  • To send order updates, promotions, or newsletters (only if you opt in)

  • To comply with legal obligations and prevent fraudulent activity

Use of Information from Third Parties

We may receive limited information from trusted third-party partners such as:

  • Payment processors – for secure transaction handling

  • Shipping providers – for accurate delivery updates

  • Marketing or analytics tools – to improve user experience

All partners are contractually required to handle your information securely and in full compliance with applicable data protection laws.

Do We Share Your Information?

We do not sell your personal information.
However, we may share limited data with:

  • Service providers: to process payments, manage shipping, or provide customer support.

  • Analytics partners: to help us understand user behavior and improve performance.

  • Legal authorities: when required by law or necessary to protect our rights or prevent fraud.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Once your data is no longer required, it is securely deleted or anonymized.

How We Protect Your Information

We use industry-standard security measures to safeguard your data, including:

  • SSL (Secure Socket Layer) encryption during checkout

  • Encrypted databases for sensitive information

  • Restricted access control to limit data exposure to authorized personnel only

Your payment information (such as credit card numbers) is never stored on our servers.
All transactions are processed through Shopify Payments and other PCI DSS–compliant gateways.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion of inaccurate information

  • Withdraw consent to receive marketing communications

  • Request details about how your data is used

To exercise any of these rights, please contact us at contact@virayo.co.uk.

Cookies

Virayo uses cookies to enhance your browsing experience.
Cookies help us:

  • Remember your preferences

  • Analyze website performance

  • Provide a smoother and faster checkout experience

You can manage or disable cookies in your browser settings, but doing so may affect certain website features.

Children’s Privacy

Our website and services are not directed toward children under 13 years of age.
We do not knowingly collect personal data from minors.
If we become aware that information from a child has been collected, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically.
Any updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page regularly for any changes.

Your Consent

By using our website, creating an account, or completing a purchase, you consent to this Privacy Policy and our Terms of Service.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Trade Name: Virayo
Company Name: Khmaissi Solutions LLC
Company ID: 2025-001649411
Email: contact@virayo.co.uk
Phone: +1 931-761-2556
Address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Contact Form: https://virayo.co.uk/pages/contact
Customer Service: Monday to Sunday, 9:00 AM – 6:00 PM (local time)